We would like to inform you that the end users have the right to receive compensations from the Distribution Operator, for non-compliance with the performance indicators imposed by the Performance Standard for the electricity distribution service approved by ANRE Order no. 11/2016 with the amendments and completions brought by ANRE Order no. 49/2017.
The established performance indicators concern the continuity of electricity supply, the technical quality of the distributed electricity and the commercial quality of the electricity distribution service.
Compensation for non-compliance with the established performance indicators is automatically granted to users whose consumption and / or production sites are connected to the electricity distribution network at the level of Medium Voltage, High Voltage and Low Voltage.